#5 Intercom Support

Intercom Support

Today we are excited to announce our newest addition to Towbook;  we call it Intercom.

Intercom is the most efficient way for our team to answer your questions and give you support around the clock. All inbound customer requests arrive in a unified team inbox along with your account information, browser data, and platform and mobile device information so that we can provide timely and accurate response. It also allow us to track next level statistics and response times so we can continue to make Towbook the most efficient application that it can be.

How do you use Intercom?

You may have already without knowing it! We have added a small circular icon in the bottom right corner of the web application (viewable when logged in) that allows you to quickly send support requests and feedback. In the near future, you will also be seeing these added to the iPhone and Android applications.

However, should you not be logged in or using the app; any support request or email sent to support@towbook.com will automatically be added to Intercom as well. If sent with an email address linked to your account, it will also contain a history of your requests and information.

We are excited.

We believe this is going to help take our support team reach another level of success, and since we believe supporting your business is crucial to our success; it makes us really excited.

As always if you have urgent requests or need someone on the phone right away feel free to call us at (810) 320-5063. We look forward to seeing you on Intercom!

#4 Android Update v.2.1.32

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Today we released an update for the Towbook Android App.

Most of the changes were minor, but a few of the updates are significant. Listed below is a summary of the items included in this new release.

  • Account Name. We added the account name to the view call screen so you no longer have to edit a call to see which account the call is for, which eliminates an extra step.
  • Push Notifications. We’ve upgraded the new call notification service to improve the consistency of call alerts.
  • Agero Digital Dispatching. The Towbook Android App now includes the capability to support digital dispatching. If your company is using Towbook’s new digital dispatching service you will receive the new call notification on your phone so you don’t have to be in front of a computer.
  • Added Call Number to the Impound Listing Page
  • Storage Rate Calculations. We’ve improved how storage rates and storage start dates work in the Android app. We also fixed a bug that was causing some storage rates to default to one day immediately.

There were also Lots of fixes and updates.

We have many more updates on the way so please stay tuned to our newsletters and our blog for updates; and as always to learn more about how Towbook can simplify and charge your business, visit us at www.towbook.com

#3 Import Copart Call Emails Automatically

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We’ve added Copart to the list of companies who can email jobs to your Towbook account and the system will automatically create a new call for you – no more manual data entry!

If you’re using the Towbook feature that allows motor clubs, rental car companies and other large accounts to email calls to you, you can begin having Copart send your calls the same way. Towbook will automatically create a new call in dispatching and add the details so you don’t have to enter the data manually.

For information about how to add this service to your Towbook account, please contact us at: support@towbook.com.

If you have other accounts that email calls to you regularly, please let us known and we’ll see of we can add them to the Towbook email service so your calls can be created automatically.

We have many more updates on the way so please stay tuned to our newsletters and our blog for updates; and as always to learn more about how Towbook can simplify and charge your business, visit us at www.towbook.com

#2 Invoice Customization

We’ve added a new option in the settings area of Towbook that allows you to manage what information is included on your invoices. You can select which fields to include or remove from each in invoice by simply clicking a check box (see the image below).

Invoice Options

We also added a section for your disclaimer so you can add your own personal disclaimer that will appear at the bottom of your invoices in Towbook. To manage your invoice content, simply go to the Settings area of Towbook, then select Dispatching and click on Invoices.

We have many more updates on the way so please stay tuned to our newsletters and our blog for updates; and as always to learn more about how Towbook can simplify and charge your business, visit us at www.towbook.com

#1 Customize Your Reason Codes

Towbook's 12 Updates for the Holiday's

You can now customize your reason codes in Towbook! We’ve added a new option in the settings area of Towbook that allows you to manage your own set of reason codes, making it simple to eliminate reason codes you don’t need or add special reason codes you might need. You have the option to choose from a pre-set list of reason codes and you can add your own custom reason codes.

Reason Code SelectorTo manage your reason codes, simply go to the Settings area of Towbook, then select Dispatching and click on Ticket Reasons (see the image below).

We have many more updates on the way so please stay tuned to our newsletters and our blog for updates.

To learn more about Towbook, visit us at www.towbook.com 

 

Agero Digital Dispatching

Today we release the ability for you to accept calls from Agero directly inside Towbook!

If your company is using the Towbook motor club feature, you can receive your calls on our new Accept/Reject screen inside Towbook. No matter what screen you’re on in Towbook, the new call “Accept/Reject” screen will appear for you as a pop-up message and an audible alert will sound, notifying you that a new call is available. All you have to do is accept or reject the call!

See an example of the new screen below.

Accept_Reject_Screen_Shot

If you don’t accept or reject the call within 4 minutes you will receive a phone call from an Agero Dispatcher – just like you do today.

The pop-up and audible alerts appear anywhere in Towbook – you can be in Accounts, Impounds, Reports or Settings and you will still receive the notification.

Once you accept the call, the job will be automatically added to the Towbook dispatching screen as a new call.

You also have the option to turn digital dispatching on or off. If digital dispatching is turned off then Agero knows to call you.

If you’re interested in learning more about our new dispatching option, please click the link below.

support@towbook.com

Faxed calls from motor clubs now sent as a PDF

When motor clubs fax calls to your company,  Towbook now emails you a copy of that call (fax) as a PDF attachment – which is much easier to open from a mobile device.

To learn more about Towbook, visit us at www.towbook.com

Cancelled Calls Report

We added a new report in Towbook for Cancelled Calls. You can set a date range and see a listing of your cancelled calls, including the reason each call was cancelled. See below for an example of the new report.

You can access the new Cancelled Calls Report under Dispatching Reports.

Read More …

Quest Email Processing

Today we released an update to our motor club feature that supports processing of calls emailed by Quest.

Quest recently began emailing calls (instead of faxing) and we can now accept those emails for customers using our motor club feature. When Quest emails a call to you, it will automatically be added to Towbook and will create a new call instantly.

Thanks again for all the great feedback and suggestions – please keep them coming!

To learn more about Towbook, visit us at www.towbook.com

Added Ability to Void Payments in Impounds

Today we added the ability to void payments in Impounds, making it more convenient to make a change without having to leave the Impound page.

To void a payment, simply click the Void button to the right of the payment ID.

Void_Payments_in_Impounds

Thanks again for all the great feedback and suggestions – please keep them coming!

To learn more about Towbook, visit us at www.towbook.com